Welcome to Joweri.com (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data in accordance with the Data Protection Act, 2019 (Kenya) and all applicable Kenyan laws. This privacy policy explains how we collect, use, store, and safeguard your information when you visit our website.
Our Details:
- Website: https://joweri.com
- Contact Email: mynetpaykenya@gmail.com
- Phone: +254 745 900 173
- Contact Page: https://joweri.com/contact
- Location: Nairobi, Kenya
Information We Collect
1.1 Information You Provide Directly
When you interact with our website, we may collect:
- Contact Information: Full name, email address, phone number
- Business Information: Company name, website URL, industry type
- Project Requirements: Details about your web development, SEO, or content needs
- Communication Records: Messages sent through contact forms or email
- Payment Information: M-Pesa phone number and transaction details
1.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Technical Data: IP address, browser type and version, operating system, device type
- Usage Data: Pages viewed, time spent on pages, navigation patterns, referring websites
- Cookies and Tracking Technologies: Small data files stored on your device (see Cookie Policy below)
- Location Information: Approximate geographic location based on IP address (city/country level)
1.3 Information We Do NOT Collect
- We do not require user accounts or login credentials
- We do not collect credit card information directly
- We do not track precise GPS location data
- We do not collect sensitive personal data (race, religion, health information)
2. How We Use Your Information
We use your personal data for the following purposes:
2.1 Service Delivery
- Process and fulfill service requests for web development, SEO, and content creation
- Communicate about project progress, deliverables, and timelines
- Provide customer support and respond to inquiries
- Process payments via M-Pesa and send transaction confirmations
2.2 Website Improvement
- Analyze website traffic and user behavior through Google Analytics
- Improve website functionality, design, and user experience
- Test new features and optimize content performance
- Troubleshoot technical issues
2.3 Marketing Communications (With Consent)
- Send newsletters with blogging tips, tutorials, and industry updates via Mailchimp
- Share promotional offers, new services, and educational content
- Notify you about relevant resources, tools, and guides
- Send personalized recommendations based on your interests
2.4 Legal Compliance and Security
- Comply with Kenyan laws and regulatory requirements
- Prevent fraud, spam, and unauthorized access
- Protect our legal rights and enforce our terms of service
- Respond to legal requests from Kenyan government authorities
3. Legal Basis for Processing (Kenya Data Protection Act, 2019)
We process your personal data based on:
- Consent: You have provided clear, affirmative consent (e.g., newsletter subscription, contact form submission)
- Contract Performance: Processing is necessary to deliver the services you requested
- Legal Obligation: We must comply with Kenyan tax laws, business regulations, and data protection requirements
- Legitimate Interests: We have legitimate business interests that do not override your fundamental rights and freedoms
4. How We Share Your Information
We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who process data on our behalf:
- Email Marketing: Mailchimp (The Rocket Science Group LLC) for newsletter distribution
- Analytics: Google Analytics for website traffic analysis and performance measurement
- Payment Processing: M-Pesa (Safaricom PLC) for payment transactions
- Web Hosting: European-based hosting providers for website infrastructure
- Cloud Storage: Secure cloud services for project files and backups
All service providers are contractually obligated to protect your data and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information when required by law:
- To comply with court orders, subpoenas, or legal processes
- To respond to lawful requests from Kenyan government authorities
- To investigate fraud, security issues, or violations of our terms
- To protect the rights, property, and safety of Joweri.com, our users, or the public
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change.
5. Data Storage and Security
5.1 Data Storage Location
Your personal data is stored on secure servers located in Europe. While our servers are international, we ensure all data handling complies with Kenyan data protection laws.
5.2 Data Retention
We retain your personal data only as long as necessary:
- Contact Form Inquiries: Retained for 2 years or until the inquiry is resolved
- Email Subscribers: Retained until you unsubscribe from our mailing list
- Client Project Data: Retained for 5 years for legal and tax compliance purposes
- Analytics Data: Aggregated and anonymized data retained indefinitely
- Payment Records: Retained for 7 years in compliance with Kenyan tax laws
5.3 Security Measures
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for data transmission
- Secure hosting infrastructure with firewalls and intrusion detection
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
- Encrypted backups and disaster recovery procedures
Important: No method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights Under Kenyan Law
Under the Data Protection Act, 2019, you have the following rights:
6.1 Right to Access
You can request a copy of the personal data we hold about you.
6.2 Right to Rectification
You can request correction of inaccurate or incomplete personal data.
6.3 Right to Erasure (“Right to be Forgotten”)
You can request deletion of your personal data, subject to legal obligations.
6.4 Right to Restrict Processing
You can request that we limit how we use your personal data.
6.5 Right to Data Portability
You can request your data in a structured, commonly used format.
6.6 Right to Object
You can object to processing based on legitimate interests or for direct marketing purposes.
6.7 Right to Withdraw Consent
You can withdraw consent at any time where processing is based on consent.
6.8 Right to Lodge a Complaint
You can file a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya:
- Website: https://www.odpc.go.ke
- Email: complaints@odpc.go.ke
- Phone: +254 20 2905000
To Exercise Your Rights:
Contact us at mynetpaykenya@gmail.com or call +254 745 900 173. We will respond within 30 days.
7. Cookies and Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your experience and analyze site performance.
7.2 Types of Cookies We Use
Essential Cookies (Required):
- Session management and security
- Remember your preferences during your visit
Analytics Cookies (Google Analytics):
- Track website traffic and user behavior
- Measure page views, bounce rates, and navigation patterns
- Help us understand which content is most valuable
Marketing Cookies (Mailchimp):
- Track email campaign performance
- Measure newsletter engagement
7.3 Managing Cookies
You can control cookies through your browser settings:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Options > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
Note: Disabling cookies may affect website functionality.
7.4 Third-Party Cookies
We use Google Analytics, which sets cookies to collect anonymous usage data. Google’s privacy policy: https://policies.google.com/privacy
8. International Data Transfers
Your personal data may be transferred to and stored on servers located in Europe. We ensure that:
- All data transfers comply with Kenyan data protection laws
- Adequate safeguards are in place to protect your data
- European servers meet international security standards (GDPR compliance)
- Data processors have contractual obligations to protect your information
9. Children’s Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us immediately, and we will delete it.
10. Third-Party Links
Our website may contain links to external websites (resources, tools, partners). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
11. Email Marketing and Unsubscribe
11.1 Newsletter Subscriptions
When you subscribe to our newsletter via Mailchimp, you consent to receive:
- Weekly blog updates and tutorials
- SEO tips and digital marketing strategies
- Promotional offers and service announcements
- Educational resources and tools
11.2 How to Unsubscribe
You can unsubscribe at any time by:
- Clicking the “Unsubscribe” link at the bottom of any email
- Emailing us at mynetpaykenya@gmail.com with “Unsubscribe” in the subject line
- Contacting us via https://joweri.com/contact
We will process your request within 48 hours.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect:
- Changes in Kenyan data protection laws
- New features or services on our website
- Feedback from users and regulatory authorities
- Best practices in data protection
Notification of Changes:
- We will post the updated policy on this page with a new “Last Updated” date
- For significant changes, we will notify you via email (if subscribed)
- Continued use of our website after changes constitutes acceptance
We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:
Email: mynetpaykenya@gmail.com
Phone: +254 745 900 173
Contact Form: https://joweri.com/contact
Address: Nairobi, Kenya
Response Time: We aim to respond to all inquiries within 5 business days.
14. Governing Law
This privacy policy is governed by the laws of the Republic of Kenya, including:
- The Data Protection Act, 2019
- The Computer Misuse and Cybercrimes Act, 2018
- The Kenya Information and Communications Act
Any disputes will be resolved in accordance with Kenyan law and jurisdiction.
Thank you for trusting Joweri.com with your personal information. Your privacy matters to us.