Welcome to Joweri.com (“we,” “us,” “our,” or “the Website”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and content. By accessing or using Joweri.com, you agree to be bound by these Terms and our Privacy Policy.
Our Details:
- Website: https://joweri.com
- Contact Email: mynetpaykenya@gmail.com
- Phone: +254 745 900 173
- Contact Page: https://joweri.com/contact
- Location: Nairobi, Kenya
IMPORTANT: If you do not agree with these Terms, you must not use our website or services.
Definitions
- “Website” refers to Joweri.com and all its pages, content, and functionality
- “Services” refers to web development, SEO content writing, WordPress development, and digital marketing services offered by Joweri.com
- “User,” “You,” or “Your” refers to any individual or entity accessing or using the Website
- “Content” refers to all text, images, videos, code, and materials on the Website
- “Client” refers to any user who purchases or engages our Services
Acceptance of Terms
By accessing Joweri.com, you confirm that:
- You are at least 18 years of age or have parental/guardian consent
- You have the legal capacity to enter into binding contracts under Kenyan law
- You will comply with all applicable laws and regulations
- All information you provide is accurate, current, and complete
- You will use the Website for lawful purposes only
Services Offered
Joweri.com provides the following services:
Web Development Services
- Custom WordPress website development
- Website design and redesign
- E-commerce website development
- M-Pesa payment integration
- Website maintenance and updates
- Website hosting setup and management
Content and SEO Services
- SEO content writing and strategy
- Blog post creation and management
- Keyword research and optimization
- On-page and technical SEO
- Content marketing strategies
Educational Content
- Free blog articles, tutorials, and guides
- Digital marketing resources
- Web development tutorials
- Career and education guides for Kenyan audience
Use of Website
Permitted Use
You may use our Website to:
- Read and learn from our blog articles and educational content
- Contact us for service inquiries
- Subscribe to our newsletter
- Share our content on social media (with proper attribution)
- Access free resources and tools
Prohibited Use
You must NOT:
- Copy, reproduce, or redistribute our content without written permission
- Use automated bots, scrapers, or data mining tools on our Website
- Attempt to hack, disable, or interfere with Website security
- Upload viruses, malware, or malicious code
- Impersonate Joweri.com or its representatives
- Use the Website for illegal activities or to harm others
- Spam our contact forms or email addresses
- Reverse engineer any aspect of the Website
- Use our content to train AI models without permission
Violation of these prohibitions may result in immediate termination of access and legal action.
Intellectual Property Rights
Our Content Ownership
All content on Joweri.com is protected by Kenyan and international copyright laws:
- Original Content: All blog posts, articles, tutorials, guides, and original written content are owned by Joweri.com
- Website Design: The layout, design, graphics, and code are proprietary to Joweri.com
- Trademarks: “Joweri” and our logo (if applicable) are our trademarks
- Code and Scripts: Any custom code, plugins, or scripts are our intellectual property
Limited License to Users
We grant you a limited, non-exclusive, non-transferable license to:
- View and read content for personal, non-commercial use
- Share links to our articles on social media
- Quote brief excerpts (up to 150 words) with proper attribution and link back to the original article
Attribution Requirements
If you reference our content, you must:
- Clearly credit “Joweri.com” or “Joweri Ongera”
- Include a direct link to the original article
- Not modify the content in a way that misrepresents our views
User-Generated Content
If you submit comments, feedback, or suggestions to us:
- You grant us a perpetual, royalty-free license to use, modify, and distribute your submission
- You confirm that your submission does not infringe on third-party rights
- We reserve the right to remove any inappropriate submissions
Service Terms and Conditions
Service Engagement Process
When you engage our services:
- Inquiry: You submit a project request via our contact form or email
- Consultation: We discuss your requirements and provide a quote
- Proposal: We send a detailed proposal with scope, timeline, and pricing
- Agreement: You accept the proposal and make an initial deposit
- Development: We begin work according to the agreed timeline
- Delivery: We deliver the completed work for your review
- Revisions: We make agreed-upon revisions (as per service package)
- Final Payment: You make final payment upon approval
- Launch/Handover: We deliver final files and provide support
Payment Terms
Pricing:
- All prices are quoted in Kenyan Shillings (KSh) unless otherwise stated
- Prices are valid for 30 days from the date of quotation
- Custom quotes are provided based on project scope
Payment Methods:
- M-Pesa (Primary method)
- Bank transfer to Kenyan bank account
- PayPal (for international clients, subject to fees)
Payment Schedule:
- 50% deposit required before work begins
- 50% balance due upon project completion and approval
- For large projects (over KSh 100,000): Payment may be split into milestones
Late Payments:
- Late payments may incur a 5% monthly interest charge
- Work may be suspended if payment is overdue by more than 7 days
- We reserve the right to withhold project files until full payment is received
Refund Policy
Deposit Refunds:
- Deposits are non-refundable once work has commenced
- If we cannot fulfill the project, deposits will be fully refunded within 14 days
- If you cancel before work begins, 100% refund minus any transaction fees
Service Dissatisfaction:
- We offer revisions as specified in your service package
- Refunds after project completion are evaluated on a case-by-case basis
- No refunds for completed work that meets the agreed specifications
Refund Process:
- Request refunds in writing via email within 7 days of final delivery
- We will review and respond within 10 business days
- Approved refunds processed via M-Pesa within 14 business days
Project Timelines
- Timelines are estimates and may vary based on project complexity
- Delays caused by client (late feedback, content provision) extend the timeline
- We will notify you immediately if unforeseen delays occur
- Rush projects may incur additional fees (20-50% surcharge)
Client Responsibilities
You agree to:
- Provide all necessary content, images, and materials promptly
- Respond to our communications within 5 business days
- Provide constructive and specific feedback during revisions
- Ensure you have rights to all content you provide to us
- Make timely payments according to the agreed schedule
Revisions and Modifications
- Each service package includes a specified number of revisions
- Additional revisions beyond the package limit will be charged hourly
- Major scope changes require a new quote and additional payment
- Revisions must be requested within 30 days of project delivery
Website Hosting and Maintenance
If we provide hosting services:
- Hosting fees are separate from development costs
- Hosting is billed monthly or annually in advance
- We are not responsible for third-party hosting provider downtime
- You are responsible for domain name registration and renewal
Website Ownership
Upon full payment:
- You own the completed website and its content
- You receive all source files, designs, and credentials
- We may retain copies for portfolio purposes (with your consent)
- You must not resell our work as your own creation
Disclaimers and Limitations of Liability
Website Availability
- We strive to keep Joweri.com available 24/7 but do not guarantee uninterrupted access
- We may suspend the Website for maintenance, updates, or technical issues
- We are not liable for any loss or damage caused by downtime
Content Accuracy
- While we strive for accuracy, we do not guarantee that all content is error-free, complete, or current
- Blog content is for educational purposes and should not be considered professional advice
- You should verify information before making business decisions based on our content
Third-Party Links
- Our Website may contain links to third-party websites
- We are not responsible for the content, accuracy, or practices of third-party sites
- Use of third-party websites is at your own risk
Service Results
- We cannot guarantee specific results from SEO, content marketing, or web development services
- Results depend on many factors beyond our control (competition, market conditions, your execution)
- We provide best practices and professional services but cannot promise specific outcomes
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY KENYAN LAW:
- We are not liable for any indirect, incidental, consequential, or punitive damages
- Our total liability shall not exceed the amount paid by you for our services in the 12 months prior to the claim
- We are not liable for loss of profits, revenue, data, or business opportunities
- We are not liable for damages caused by your misuse of the Website or our services
Exceptions: Nothing in these Terms excludes liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under Kenyan law
Indemnification
You agree to indemnify, defend, and hold harmless Joweri.com, its owner, employees, and service providers from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your breach of these Terms
- Your violation of any laws or third-party rights
- Content you provide to us that infringes on intellectual property rights
- Your misuse of our Website or services
- Any negligent or wrongful conduct on your part
Confidentiality
Our Commitment
- We will keep your business information, project details, and personal data confidential
- We will not share your information with third parties except as necessary to provide services (e.g., hosting providers)
- We will not use your proprietary information for any purpose other than delivering your project
Your Commitment
- You will keep any proprietary methods, strategies, or information we share confidential
- You will not share our pricing, proposals, or business processes with competitors
Exceptions
Confidentiality does not apply to:
- Information that is publicly available
- Information required to be disclosed by law
- Information independently developed without using confidential information
Termination
Termination by You
You may terminate your use of the Website at any time by:
- Ceasing to access Joweri.com
- Unsubscribing from our newsletter
- For ongoing services: Providing 30 days written notice
Termination by Us
We may suspend or terminate your access if:
- You breach these Terms
- You engage in prohibited activities
- We suspect fraudulent or illegal activity
- We discontinue the Website or services
Effect of Termination
Upon termination:
- Your right to access the Website ceases immediately
- Any outstanding payments become immediately due
- Provisions regarding intellectual property, liability, and indemnification survive termination
- For service projects: We will deliver completed work upon final payment
Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective when:
- We post the updated Terms on this page with a new “Last Updated” date
- For significant changes, we will notify newsletter subscribers via email
- Continued use of the Website after changes constitutes acceptance
We encourage you to review these Terms periodically.
Governing Law and Dispute Resolution
Governing Law
These Terms are governed by the laws of the Republic of Kenya, including:
- The Computer Misuse and Cybercrimes Act, 2018
- The Consumer Protection Act, 2012
- The Kenya Information and Communications Act
- The Data Protection Act, 2019
Dispute Resolution Process
Step 1: Informal Resolution
- Contact us at mynetpaykenya@gmail.com to discuss the issue
- We will attempt to resolve disputes amicably within 30 days
Step 2: Mediation
- If informal resolution fails, disputes will be submitted to mediation
- Mediation conducted in Nairobi, Kenya through a mutually agreed mediator
Step 3: Arbitration/Legal Action
- If mediation fails, disputes will be resolved through arbitration in Kenya
- Alternatively, either party may file suit in the courts of Kenya
- You consent to the exclusive jurisdiction of Kenyan courts
Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class action lawsuits.
Severability
If any provision of these Terms is found to be unenforceable or invalid under Kenyan law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Joweri.com regarding use of the Website and services. They supersede all prior agreements, communications, or understandings.
Contact Information
For questions, concerns, or disputes regarding these Terms, please contact us:
Email: mynetpaykenya@gmail.com
Phone: +254 745 900 173
Contact Form: https://joweri.com/contact
Business Address: Nairobi, Kenya
Response Time: We aim to respond to all inquiries within 5 business days.
Acknowledgment
By using Joweri.com, you acknowledge that:
- You have read and understood these Terms and Conditions
- You agree to be bound by these Terms
- You have reviewed our Privacy Policy
- You understand your rights and obligations under Kenyan law
Thank you for using Joweri.com. We look forward to serving you!