Safaricom is the leading telecommunications company in Kenya, attracting 62.27 million customers in the HY2026 (first half of FY2026, to 30 Sept 2025), demonstrating its popularity compared to other similar companies in the industry, including Airtel Kenya and Telkom Kenya. For these reasons, the service provider has set up various Safariucom Shops in the country to bring its services closer to all its Customer base instead of visiting the HQ in Nairobi or the usual calling of 100 (prepay) or 200(Postpay )to get assistance.
Jump Into What Matters
The benefit of visiting a Safaricom Shop is actually more than making a quick phone call and talking with an agent. When you get help from an agent at the shop, whether it is buying a new SIM card, registering or replacing a line, or purchasing Safaricom phones and accessories, you are more likely to receive proper guidance and have your issues resolved on the spot. As of 2026, Safaricom has close to 50 branded Safaricom Shops across Kenya, supported by a much larger network of dealer outlets and M‑PESA/airtime agents nationwide. Below are all the Safaricom Shops Near You.
Types of Safaricom Shops In Kenya
Safaricom operates three main types of customer service points across all 47 counties, each designed to serve specific needs. They are as follows:
- Safaricom Retail Shops: They are the company’s flagship stores offering the fullest range of products and services. These are standalone branded outlets typically located in all the counties in Kenya. They offer all the services provided by the Telco company, including purchasing devices (smartphones, tablets, routers), registering new SIM cards, opening M-Pesa accounts, buying airtime and data bundles, troubleshooting network issues, upgrading your line, and getting comprehensive customer support.
- Safaricom Care Desks are mostly smaller service points located in supermarkets, shopping malls, and partner stores. While they offer many basic services, such as SIM card registration, M-Pesa services, and simple troubleshooting, they typically don’t stock devices or accessories for sale.
- Customer Service Centers and Outlets: These are official service points that focus primarily on customer support, bill payments, and account management. They may offer limited product sales but specialize in resolving service issues, handling complaints, and providing information.
List of Safaricom Shops in Kenya 2026
Below is a comprehensive directory of Safaricom shops, care desks, and customer outlets across Kenya. See for yourself:
Retail Shops
| NO | SHOP NAME | PHYSICAL LOCATION | WORKING HOURS |
|---|---|---|---|
| 1 | BBS Mall | BBS Mall | Mon-Fri: 9:00 am – 7:00 pm; Sat: 9:00 am – 7:00 pm; Sun/Holidays: 10:00 am – 5:00 pm |
| 2 | Bungoma | Moghe Plaza, Ground Floor, Bungoma | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:30 am – 3:30 pm; Sun/Holidays: Closed |
| 3 | Buruburu | Kenya National Library Services Building, Mumias Road | Mon-Fri: 8:30 am – 5:30 pm; Sat: 8:30 am – 4:00 pm; Sun/Holidays: Closed |
| 4 | Busia | Tesla Plaza next to Sidian Bank | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:15 am – 3:00 pm; Sun/Holidays: Closed |
| 5 | Diani | Centre Point Mall, 1st Floor Diani | Mon-Fri: 8:30 am – 6:00 pm; Sat: 8:30 am – 6:00 pm; Sun: 12:00 am – 12:00 am; Holidays: 10:00 am – 4:00 pm |
| 6 | Digo | Digo Road, Mombasa Island | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 7 | Eastleigh | Nomad Palace Hotel, Ground Floor. General Waruinge Street | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 8 | Eldoret | Metro Towers, Ground Floor, Oginga Odinga Street | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 9 | Embu | Kenyatta Highway, Next to Equity Bank Embu | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 10 | Galleria | Galleria Mall, Langata/Magadi Road Junction | Mon-Fri: 8:30 am – 8:00 pm; Sat: 9:00 am – 7:00 pm; Sun/Holidays: 10:00 am – 5:00 pm |
| 11 | Garden City | Garden City Mall, along Thika Road near EABL | Mon-Fri: 9:00 am – 7:00 pm; Sat: 9:00 am – 7:00 pm; Sun/Holidays: 10:00 am – 5:00 pm |
| 12 | Garissa | Jihan Centre, Along Harambee Road | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 13 | Greenspan | Greenspan Mall, Donholm | Mon-Fri: 8:00 am – 7:00 pm; Sat: 9:00 am – 6:00 pm; Sun/Holidays: 10:00 am – 4:00 pm |
| 14 | I&M | I&M Towers, Ground Floor, Kenyatta Avenue, Nairobi | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 4:00 pm; Sun: Closed; Holidays: 10:00 am – 4:00 pm |
| 15 | JKIA – Gate 15 | Jomo Kenyatta International Airport, Gate 15 | Mon-Fri/Sat/Sun/Holidays: 6:00 am – 12:00 am |
| 16 | JKIA – JCC Shop | Jambo Contact Centre, Mlolongo | Mon-Fri: 9:00 am – 6:00 pm; Sat/Sun/Holidays: Closed |
| 17 | JKIA – Terminal 1A | Jomo Kenyatta International Airport, Terminal 1A | Mon-Fri/Sat/Sun/Holidays: 6:00 am – 12:00 am |
| 18 | Junction | Junction Mall, Ground Floor, near Dagoretti Corner | Mon-Fri: 8:00 am – 8:00 pm; Sat: 8:00 am – 8:00 pm; Sun/Holidays: 10:00 am – 5:00 pm |
| 19 | Kakamega | Canon Awori Street, Kakamega | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 20 | Kericho | Sinendet Towers, Ground Floor | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 2:00 pm; Sun/Holidays: Closed |
| 21 | Kimathi | Balfour Building, Ground Floor, Kimathi Street | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 22 | Kisii | Shabana Building, Hospital Road, Kisii | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 23 | Kisumu Jubilee | Jubilee Building, Ground Floor, Oginga Odinga Street | Mon-Fri: 8:00 am – 5:30 pm; Sat: 9:00 am – 4:00 pm; Sun/Holidays: Closed |
| 24 | Kisumu Tuffoam | Tuffoam Mall, Ground Floor, Oginga Odinga Road | Mon-Fri: 8:00 am – 6:00 pm; Sat: 9:00 am – 4:00 pm; Sun/Holidays: 10:00 am – 2:00 pm |
| 25 | Kitale | Former Raiya Supermarket, Kenyatta Street | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 2:00 pm; Sun/Holidays: Closed |
| 26 | Kitengela | Safari House, Kitengela – Namanga Road | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:30 am – 4:00 pm; Sun/Holidays: Closed |
| 27 | Kitui | Muli Mall, Ground Floor Town Centre Kitui | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 28 | Lavington Mall | James Gichuru Road, Nairobi | Mon-Fri: 8:00 am – 7:00 pm; Sat: 8:00 am – 7:00 pm; Sun: 10:00 am – 5:00 pm; Holidays: Closed |
| 29 | Machakos | ABC Imani Plaza, Machakos Town | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:30 am – 3:30 pm; Sun/Holidays: Closed |
| 30 | Malindi | TSS Building, Kenyatta Road, Malindi | Mon-Fri: 8:00 am – 5:30 pm; Sat: 9:00 am – 4:00 pm; Sun/Holidays: Closed |
| 31 | Maua | Mikinduri Road (Main Street) Next to KCB Maua | Mon-Fri: 8:00 am – 5:30 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 32 | Meru | Ntima Building, Njuri Ncheke Street, Meru | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 33 | MIA | Moi International Airport, Terminal 1, ground floor | Mon-Fri: 8:00 am – 6:00 pm; Sat/Sun/Holidays: 8:00 am – 4:00 pm |
| 34 | Migori | Marowa building opposite PostBank | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 35 | Moi Avenue | Shankardass House, Ground Floor along Moi Avenue | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: 10:00 am – 2:00 pm |
| 36 | Nairobi Mega | Nakumatt Mega Mall, Uhuru Highway Nairobi | Mon-Fri: 8:30 am – 8:00 pm; Sat: 8:30 am – 8:00 pm; Sun/Holidays: 10:00 am – 4:00 pm |
| 37 | Naivasha | Biashara Plaza Ground Floor. Biashara Street | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 2:00 pm; Sun/Holidays: Closed |
| 38 | Nakuru | Ereto Plaza, Ground Floor. Mburu Gichua Road | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 39 | Nakuru Westside | Westside Mall, Junction of Kenyatta Ave & Baringo St | Mon-Fri: 8:30 am – 6:00 pm; Sat: 9:00 am – 4:00 pm; Sun: Closed; Holidays: 10:00 am – 2:00 pm |
| 40 | Nanyuki | Nanyuki Mall, Ground Floor, Nanyuki Highway | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 6:00 pm; Sun/Holidays: 10:00 am – 4:00 pm |
| 41 | Narok | Ol Talep Mall, Ground floor, Narok | Mon-Fri: 8:00 am – 5:30 pm; Sat: 9:00 am – 4:00 pm; Sun/Holidays: Closed |
| 42 | Nyali | Nakumatt Nyali, Malindi Road, Mombasa | Mon-Fri: 8:30 am – 7:00 pm; Sat: 9:00 am – 5:30 pm; Sun/Holidays: 10:00 am – 4:00 pm |
| 43 | Nyeri | Kang’aru Building, Ground Floor, Kimathi way | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 44 | Rex | Rex house, Ground Floor Moi Avenue, Mombasa | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:30 am – 4:00 pm; Sun/Holidays: Closed |
| 45 | Ronald Ngala | Ronald Ngala street Ronald Ngala Plaza | Mon-Fri: 8:00 am – 6:00 pm; Sat: 9:00 am – 4:00 pm; Sun/Holidays: Closed |
| 46 | Sarit | Sarit Center Mall, Basement, Westlands | Mon-Fri: 8:00 am – 7:00 pm; Sat: 8:00 am – 7:00 pm; Sun/Holidays: 10:00 am – 5:00 pm |
| 47 | The Hub | The Hub Mall, Karen | Mon-Fri: 9:00 am – 8:00 pm; Sat: 9:00 am – 8:00 pm; Sun/Holidays: 10:00 am – 5:00 pm |
| 48 | Thika | Haria House, Kwame Nkurumah Road, Thika | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 49 | TRM | Thika Road Mall (TRM), Thika Road | Mon-Fri: 8:00 am – 6:00 pm; Sat: 9:00 am – 6:00 pm; Sun/Holidays: 10:00 am – 5:00 pm |
| 50 | Village Market | Village Market Mall, Limuru Road, Nairobi | Mon-Fri: 9:00 am – 7:00 pm; Sat: 9:00 am – 6:00 pm; Sun/Holidays: 10:00 am – 5:00 pm |
| 51 | Westgate | West Gate Mall, off Peponi Road, Nairobi | Mon-Fri: 9:00 am – 8:00 pm; Sat: 9:00 am – 8:00 pm; Sun/Holidays: 10:00 am – 7:00 pm |
Care Desks
| NO | SHOP NAME | PHYSICAL LOCATION | WORKING HOURS |
|---|---|---|---|
| 1 | Alfones Communications Solutions | Waita House along Murang’a-Sagana road | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 2 | Elegant communication | Naivas Supermarkets, Bamburi | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 3 | Baraka Netcoms | Along Mombasa highway, Mazeras | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 4 | Cardinal international | Cardinal international building, Bombolulu town | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 5 | Bon Voyage | At Transnational Building; Kipchamba Street, Bomet | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 6 | Sunny Electronics | Kisumu-Usenge Street Next to Equity Bank, Bondo | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 7 | Cardinal international | Along Garsen road, Garsen | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 8 | Otech Communications | Changamwe, Mainland, Magongo | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 9 | Generations Electronics & Allied | Captain building; Chuka town | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 10 | Ramoz Communications | Chwele Town next KWTF Bank, Chwele – Sirisia Road | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 11 | Climbingstar Agencies | Hagadera Main Market within the Dadaab locality | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 12 | Crescent Telecom | Along Kerugoya-Karatina road, Kerugoya | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 13 | Dial up Communications | Moyale town near Equity Bank; Livestock Area | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 14 | E-talk wireless | Along Tanga road, opposite filling station, Lunga Lunga | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 15 | E-talk wireless | Lamu Road Opposite Winner Lodge, Mpeketoni | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 16 | Safeworld Telecom | Near Mololine Booking office, Eldama Ravine | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 17 | Simba Telecom | Syokati House, Nairobi Mombasa highway, Emali | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 18 | Viva City Communication | Engineer town opposite co-operative bank; Montiego building | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 19 | EP Communications | Opposite Equity bank, Othaya | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 20 | Say Hallo | Landhies road near Machakos bus stop, Gikomba | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 21 | Hallo Hallo Communications | Main Gilgil Road, Near makutano Junction | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 22 | Cellz-R-Us | Githunguri town opposite market | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 23 | Embcomm Network | DO road Next to Equity Bank Githurai 44 | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 24 | Dreamworld Enterprises | Githurai 45, Mwihoko Street, Next to bingwa sacco | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 25 | Simba Telecom | Ogola Osongo building Homabay/Rongo road, Homabay | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 26 | Enlight communications | Huruma road, opposite huruma flats, Huruma | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 27 | Aurora Storm Communication | Isebania Migori road near Kenya Tanzania border | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 28 | Trioluck communications | Main Isiolo Highway, Waqfu Trading Centre | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 29 | Mobile World | Iten – Tambach Road across from KCB & NHIF | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 30 | Makarim | Juja City Mall, Ground Floor | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 31 | Mobile World | Paradise Plaza next to Kobil, Kabarnet | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 32 | Adan Abor Connectors | Kibwezi-Kitui road next to Equity Bank ATM, Kabati | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 33 | Pinless communications | Kahawa West, Next to Co-operative Bank ATM | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 34 | Trioluck communications | Kajiado town-KCB bank street Enterprise building | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 35 | Buzz Line Communications | Kakuma refugee camp, Sarah Kaaleng House | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 36 | Midrand communications | Kaloleni Stage opposite filling station | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 37 | Strategic mobile | Kangema, next to Galano’s hotel | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 38 | Masterpiece | KREP Bank Building, Kangemi | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 39 | Abaqeir Enterprises | Kapenguria town near KCB bank | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 40 | Mobile World | Kapsabet town Corner house ground floor | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 41 | Samchi Telecommunications | Karatina Town, Nyeri-Nairobi highway | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 42 | Simba Telecom | Kathonzweni, along Wote Makindu road | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 43 | Waterfall Communication | Kavisuni market | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 44 | Baraka Netcoms | Kawangware Road | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 45 | Riyadh Communications | Luqman Filling Station, Kawangware | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 46 | Triple X Communications | Spine Road opp Naivas supermarket Kayole | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 47 | Simba Telecom | Kehancha Ntimaru road, Kehancha | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 48 | Strategic mobile | Kenol, next to Equity bank | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 49 | Ramoz Communications | Along Kisii highway, near Keroka market | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 50 | Strategic mobile | Kiambu town opposite Oil Libya, Thithino House | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 51 | Simba Telecom | Shariff Building near mosque, Kibwezi | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 52 | Simba Telecom | Kikima, next to KCB bank; New Face Building | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 53 | Wataalamu Company | Opposite Family Bank, Kikuyu Town | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 54 | Karamarda Co. | Kilgoris town near KCB and post office | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 55 | Masterminds Network | Biashara Street, Kilifi | Mon-Fri: 8:00 am – 4:00 pm; Sat: 8:00 am – 12:00 pm; Sun/Holidays: Closed |
| 56 | Safeworld Telecom | Kimilili town, near KCB Bank | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 57 | Zamil Communication | Kinango, near Mariakani stage | Mon-Fri: 9:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 58 | Kingsland Communications | Mtito Andei, along Mombasa Highway next to KCB | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 59 | Elegant communication | Kwale town opposite Mzalendo Shop | Mon-Fri: 8:30 am – 4:30 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 60 | Mukuyu Mobile Tech | Laare Mtuati road, Laare Market | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 61 | Bajber Stores | Lamu Island | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 62 | Hermoon Agencies | Langata Mall, off Kungu Karumba road | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 63 | Loska Communication | Likoni, opposite Total Petrol Station | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 64 | Samchi Telecommunications | Limuru Arcade building | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 65 | Safeworld Telecom | Litein town, Gobor building | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 66 | GlobalTech Connections | Lodwar, Salama street | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 67 | Loska Communications | Ukunda, along Lunga Lunga road opp UFS | Mon-Fri: 8:30 am – 4:30 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 68 | Safeworld Telecom | Luanda, at the Siaya junction | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 69 | Superiorfones | Mai Mahiu town, Runana Building | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 70 | Simba Telecom | Malaba-Uganda road opposite KCB | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 71 | Rams Communications | Mandera, Rhamu street opposite game park | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 72 | Mukuyu Mobile Tech | Maralal, next to Taifa Sacco | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 73 | Simba Telecom | Mariakani, Imarika Sacco building | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 74 | Commutel | Marigat, near Transational Bank | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 75 | Generations Insight | Masii town opposite open market | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 76 | Oseo communications | Mathare area 3 (NYS 29-30 Road) | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 77 | Geokam | Matuu, next to open market | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 78 | Alaskas Agencies | Mbale Town, Cherry building near KWFT | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 79 | Simba Telecom | Mbita town next to bus terminus | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 80 | Midrand communications | Kaloleni Stage opposite filling station | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 81 | Branded Communication | Moi’s Bridge, along Kitale highway | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 82 | Bon Voyage | Molo-Mau summit road; Chirchir building | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 83 | Simba Telcom | Mtwapa, Mombasa Kilifi road near Tuskys | Mon-Fri: 8:00 am – 4:00 pm; Sat: 8:00 am – 1:00 pm; Sun/Holidays: Closed |
| 84 | Vision Mobile | Mukurweini, Kiahungu next to KCB bank | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 85 | Mobile World | Mumias, Near the Post Office | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 86 | Telefonica | Muranga, Kenyatta Avenue, Next to KCB | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 87 | Simba Telecom | Mutomo market opposite KCB | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 88 | Quick link Connection | Mwatate town near market | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 89 | Zetort communications | Mwea town, near Merika Petrol Station | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 90 | Enlight communications | Mwiki, along Kasarani Mwiki road | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 91 | Generations Electronics | Mwingi, opposite Postbank | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 92 | Tricom Technologies | Nairobi, NHC building opposite Tuskys Pioneer | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 93 | Riyadh Communications | Norwich Towers, Kimathi street, Nairobi | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 94 | Phone Link | Yaya Centre Ground floor, Nairobi | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 95 | Ropem Telcom | Namanga, Orkungu road opposite stage | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 96 | Brother’s Link | Ngong’ Town, Milele Mall | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 97 | Simba Telecom | Nkubu, Julius Mwathe Building | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 98 | Singerpole | Nunguni, near matatu terminus | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 99 | Simba Telecom | Nyamira, opposite Transline Classic | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 100 | Strategic Mobile | Ol Kalau, Posta/Governor’s office building | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 101 | Safeworld Telecom | Olenguruone, lower floor of Daima Building | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 102 | Beacon Technologies | Ongata Rongai, Maasai Mall ground floor | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 103 | Orchards | Thika Makongeni Market | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 104 | Masma Communications | Oyugis town, adjacent KWFT | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 105 | Trioluck communications | Pipeline, outering road opposite Jacmil | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 106 | Tricom Technologies | Ronald Ngala Street, Junction of Tom Mboya | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 107 | Branna communications | Rongo town, along Homabay-Rongo road | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 108 | Loska Communication | Ruiru, Ruma plaza opposite Family Bank | Mon-Fri: 8:00 am – 5:00 pm; Sat: 9:00 am – 5:00 pm; Sun/Holidays: Closed |
| 109 | Samchi Telecommunications | Siaya Center Building | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 110 | Ropem Telcom | Signature Mall, Mombasa road | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 111 | Simba Telecom | Voi, Biashara street, Kwenya building | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 112 | Safeworld Telecom | Sondu town, opposite Makuti club | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 113 | Naivas Supermarket | Gateway Mall, Syokimau | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 114 | Generations Electronics | Tala, opposite matatu terminals | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 115 | Mukuyu Mobile Tech | Talek town, opposite KCB bank | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 116 | Tanger Traders | Taveta bus station next to Naekana | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 117 | Orchards | Thika, next to Safaricom Shop | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 118 | Mergut Telecoms | Timau Laikipia, along Nanyuki-Meru highway | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 119 | Safeworld Telecom | Ugunja town, along Busia road | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 120 | Generations Insight | Umoja 1, Jasho House next to Mutindwa | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 121 | Ridwan Agencies Kenya | Wajir town, Garissa Road | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 122 | Phone Art Solutions | Webuye town, Afro-Fancy Building | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 123 | Generations Electronics | Wote Town, Kisafi Building | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 2:00 pm; Sun/Holidays: Closed |
| 124 | Zamil Communication | Mariakani stage, opposite New Nuru café | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
Customer Care Outlets
| NO | SHOP NAME | PHYSICAL LOCATION | WORKING HOURS |
|---|---|---|---|
| 1 | Agip Communication Ltd | Agip Communication Gikambura | Mon-Fri: 8:00 am – 7:00 pm; Sat: 8:00 am – 7:00 pm; Sun/Holidays: Closed |
| 2 | Agip Communications Ltd | Port Victoria, Ojiambo Otiato Bldg | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 3 | Anzal Communications Limited | Nakuru town near Naivas behind Kanini building | Mon-Fri: 8:00 am – 5:45 pm; Sat: 8:00 am – 4:00 pm; Sun: 8:00 am – 4:00 pm; Holidays: Closed |
| 4 | Anzal Communications Limited | Eldoret Webuye road next to Daruun petrol station | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 5:00 pm; Sun: 8:00 am – 5:00 pm; Holidays: Closed |
| 5 | Baracom Services Limited | Ndhiwa-Sori Road, Ndhiwa | Mon-Fri: 7:00 am – 5:00 pm; Sat: 7:00 am – 5:00 pm; Sun/Holidays: Closed |
| 6 | Beacon Technologies Ltd | Shujaa Mall Spine Road Kayole | Mon-Fri: 8:00 am – 7:30 pm; Sat: 9:00 am – 6:00 pm; Sun: 10:00 am – 5:00 pm; Holidays: Closed |
| 7 | Beacon Technologies Ltd | Maasai Mall Rongai 1 | Mon-Fri: 8:00 am – 7:00 pm; Sat: 9:00 am – 5:00 pm; Sun/Holidays: Closed |
| 8 | Beacon Technologies Ltd | Zion Mall next to Stima sacco Eldoret | Mon-Fri: 8:00 am – 6:00 pm; Sat: 9:00 am – 5:00 pm; Sun/Holidays: Closed |
| 9 | Best Solutions | Nakuru Biashara along Nairobi highway | Mon-Fri: 7:00 am – 6:00 pm; Sat: 7:30 am – 5:00 pm; Sun/Holidays: Closed |
| 10 | Bon Voyage | Bomet town, Tarako building kipchamba street | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 11 | Bon Voyage Limited | Hospital Road Litein, District lane | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 12 | Branded Communication Agency | old posta Road Kapenguria | Mon-Fri: 6:50 am – 6:30 pm; Sat: 6:50 am – 6:30 pm; Sun/Holidays: Closed |
| 13 | Branded Communication Agency | Kenyatta street sky plaza, Kitale | Mon-Fri: 7:00 am – 6:00 pm; Sat: 7:00 am – 6:00 pm; Sun/Holidays: Closed |
| 14 | Branna Communications Limited | Homa Bay-Rongo Road Rongo | Mon-Fri: 8:00 am – 5:00 pm; Sat: Closed; Sun: 8:00 am – 5:00 pm; Holidays: Closed |
| 15 | Bulla Mpya Investment Limited | Bulla Mpya Investment Yala | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 6:00 pm; Sun: 9:00 am – 5:00 pm; Holidays: Closed |
| 16 | Bulla Mpya Investment Limited | Embassy Bldg Mambo Leo Kisumu | Mon-Fri: 6:30 am – 7:00 pm; Sat: 6:30 am – 7:00 pm; Sun/Holidays: Closed |
| 17 | Capital Airtime Limited | Keiyo Housing Eldoret highway Kipkaren | Mon-Fri: 8:00 am – 5:30 pm; Sat: 9:00 am – 5:00 pm; Sun/Holidays: Closed |
| 18 | Cardinal International Ltd | Ichungwa building Kikuyu | Mon-Fri: 8:00 am – 8:00 pm; Sat: 8:00 am – 8:00 pm; Sun/Holidays: Closed |
| 19 | Carma Communications Limited | Aram market | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 20 | Cheche Telecommunications Ltd | Ekerenyo near Kebabe girls junction | Mon-Fri: 8:00 am – 4:00 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 21 | Cheche Telecommunications Ltd | Cheche Telecommunications Ikonge | Mon-Fri: 8:00 am – 6:00 pm; Sat: Closed; Sun: 8:00 am – 4:00 pm; Holidays: Closed |
| 22 | Concord Communications Limited | Concord Communications Mikinduri | Mon-Fri: 8:00 am – 7:00 pm; Sat: 8:00 am – 7:00 pm; Sun/Holidays: Closed |
| 23 | Cooptalk Communications | Kabarnet opp Kenol Petrol station | Mon-Fri: 8:00 am – 8:00 pm; Sat: 8:00 am – 8:00 pm; Sun/Holidays: Closed |
| 24 | Dial Up Communications | next to migori safaricom retail shop, Migori | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 25 | Elegant Communication Ltd | Kwa Mwarabu Bldg Harambee Street Kwale | Mon-Fri: 9:00 am – 5:30 pm; Sat: 9:00 am – 12:00 pm; Sun/Holidays: Closed |
| 26 | Enlight Communication Limited | Kola Munyu Plaza | Mon-Fri: 8:00 am – 6:00 pm; Sat: 9:00 am – 5:00 pm; Sun/Holidays: Closed |
| 27 | Gateway Investment Ltd | Gateway Investments Hindi | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 28 | Genesis Communicators Limited | Mitunguu town next to equity Bank ATM | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 5:30 pm; Sun/Holidays: Closed |
| 29 | Globaltech Connection | Ranen town main stage Migori county | Mon-Fri: 8:00 am – 5:30 pm; Sat: Closed; Sun: 8:00 am – 6:00 pm; Holidays: Closed |
| 30 | Globaltech Connection | Salama street, Lodwar town | Mon-Fri: 8:00 am – 5:00 pm; Sat: 9:00 am – 5:00 pm; Sun/Holidays: Closed |
| 31 | Greenbelt Technologies Limited | Gesima Building opposite Falcon petrol Kisii | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 6:00 pm; Sun/Holidays: Closed |
| 32 | Greenbelt Technologies Limited | Texas Petrol Station Rongo | Mon-Fri: 7:30 am – 7:00 pm; Sat: 7:30 am – 7:00 pm; Sun: 7:30 am – 11:00 am; Holidays: Closed |
| 33 | Greenbelt Technologies Limited | opposite Bank of Africa Kisii | Mon-Fri: 8:00 am – 6:30 pm; Sat: 8:00 am – 6:30 pm; Sun/Holidays: Closed |
| 34 | Happy Go | Nyahururu town, Baron building opp equity | Mon-Fri: 8:00 am – 8:00 pm; Sat: 8:00 am – 8:00 pm; Sun: 8:00 am – 8:00 pm; Holidays: Closed |
| 35 | Hypermedia Limited | Keriget Opposite Talam Petro Station | Mon-Fri: 8:00 am – 5:00 pm; Sat: 9:00 am – 1:00 pm; Sun/Holidays: Closed |
| 36 | Imperial Africa Ventures Ltd | Zombe Opp New Makuti Bar | Mon-Fri: 8:00 am – 7:00 pm; Sat: 8:00 am – 7:00 pm; Sun/Holidays: Closed |
| 37 | Imperial Africa Ventures Ltd | Kiusiani Town opposite Market area | Mon-Fri: 8:00 am – 7:00 pm; Sat: 8:00 am – 7:00 pm; Sun/Holidays: Closed |
| 38 | Imperial Africa Ventures Ltd | Ikutha Town Paris Restaurant Building | Mon-Fri: 8:00 am – 6:30 pm; Sat: 8:00 am – 6:30 pm; Sun/Holidays: Closed |
| 39 | Imperial Communications Agency | Ole Sena Building Oloolaimutia market | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 40 | Imperial Communications Agency | Olepolos Building Narosura | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 41 | Imperial Communications Agency | Baragoi near supa sacco | Mon-Fri: 8:00 am – 7:00 pm; Sat: 8:00 am – 7:00 pm; Sun/Holidays: Closed |
| 42 | Istanz Agencies | Kangundo Road Ruai Dune House | Mon-Fri: 8:30 am – 5:30 pm; Sat: 9:00 am – 4:00 pm; Sun/Holidays: Closed |
| 43 | Istanz Agencies | Utawala next to Tumaini and Coop Bank | Mon-Fri: 8:30 am – 5:30 pm; Sat: 9:00 am – 4:00 pm; Sun/Holidays: Closed |
| 44 | Jalish Trading Company Limited | Next to Equity Bank Elwak | Mon-Fri: 7:30 am – 6:00 pm; Sat: 7:30 am – 6:00 pm; Sun/Holidays: Closed |
| 45 | Jalish Trading Company Limited | Jam Street City Mark Eastleigh | Mon-Fri: 9:00 am – 5:00 pm; Sat: 9:00 am – 5:00 pm; Sun/Holidays: Closed |
| 46 | Jawaad Investment Limited | posta rd Awendo town | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 1:00 pm; Sun/Holidays: Closed |
| 47 | Jawaad Investment Limited | Lambwe Road Sindo | Mon-Fri: 8:00 am – 5:30 pm; Sat/Sun/Holidays: Closed |
| 48 | Jawanje Agencies Limited | Chepseon along Kericho-Nakuru Highway | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 5:30 pm; Sun: 9:00 am – 1:00 pm; Holidays: Closed |
| 49 | Jazz Communications Ltd | Icon Plaza Parklands | Mon-Fri: 9:00 am – 7:00 pm; Sat: Closed; Sun: 10:00 am – 3:00 pm; Holidays: Closed |
| 50 | Jazz Communications Ltd | Ronald ngala street opposite KCB bank | Mon-Fri: 8:40 am – 6:30 pm; Sat: 8:40 am – 6:30 pm; Sun/Holidays: Closed |
| 51 | Karamarda Co. Ltd | Awendo at Suzana Plaza | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 52 | Kingsland Communications | samburu stage-coast | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 53 | Lenarau Communications | Malili Town Nedland Building | Mon-Fri: 8:00 am – 7:30 pm; Sat: 8:00 am – 7:30 pm; Sun: 2:30 pm – 7:30 pm; Holidays: Closed |
| 54 | Loska Communications Ltd | Baraka House near Laikipia Road Nanyuki | Mon-Fri: 8:00 am – 6:30 pm; Sat: 8:00 am – 6:30 pm; Sun/Holidays: Closed |
| 55 | Loska Communications Ltd | Avenue House Banda Street Nairobi | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 6:00 pm; Sun/Holidays: Closed |
| 56 | Loska Communications Ltd | Ruma plaza opposite family bank Ruiru | Mon-Fri: 8:00 am – 6:30 pm; Sat: 8:00 am – 6:30 pm; Sun/Holidays: Closed |
| 57 | Mahungu Distributors Limited | Lokichar Check point stage Lokichar | Mon-Fri: 8:00 am – 7:00 pm; Sat: 8:00 am – 7:00 pm; Sun/Holidays: Closed |
| 58 | Makarim Ltd | Makarim next to KCB Bank, Mtito Andei | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 6:00 pm; Sun/Holidays: Closed |
| 59 | Makarim Ltd | Makarim ABC Place Waiyaki way Lavington | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 6:00 pm; Sun/Holidays: Closed |
| 60 | Mara Mia Communication | Kombewa along Kisumu -Bondo road | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 6:00 pm; Sun/Holidays: Closed |
| 61 | Mara Mia Communication | Behind Naivas Ruaraka | Mon-Fri: 9:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 62 | Masterminds Network | next to maarifa college Takaba stage | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 63 | Masterminds Network | Titanic Bldg Biashara street Kilifi | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:30 am – 1:00 pm; Sun/Holidays: Closed |
| 64 | Mayaash Communications Limited | Mayaash Mobile care | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 65 | Mayaash Communications Limited | Saika Township next to Naivas Supermarket | Mon-Fri: 8:30 am – 6:00 pm; Sat: 8:30 am – 6:00 pm; Sun/Holidays: Closed |
| 66 | Mobile World | Market Road Kabarnet | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:30 am – 4:00 pm; Sun/Holidays: Closed |
| 67 | Mobile World | Endebes Corner Plaza | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:30 am – 4:00 pm; Sun/Holidays: Closed |
| 68 | Mobile World | Kiminini shopping Centre | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:30 am – 4:00 pm; Sun/Holidays: Closed |
| 69 | Mobile World Limited | Nandi hills town next to co operative bank | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:30 am – 4:00 pm; Sun/Holidays: Closed |
| 70 | Mukuyu Mobile Technologies | Talek town opposite KCB bank | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 71 | Orchards Communications Ltd | Gakoromone along Meru Mikinduri highway | Mon-Fri: 7:30 am – 7:30 pm; Sat: 7:30 am – 7:30 pm; Sun: 10:00 am – 7:00 pm; Holidays: Closed |
| 72 | Orchards Communications Ltd | Suitable Bldg Kwame nkrumah road Thika | Mon-Fri: 7:30 am – 9:00 pm; Sat: 8:00 am – 9:00 pm; Sun: 8:00 am – 9:00 pm; Holidays: Closed |
| 73 | Orchards Communications Ltd | Cedar Mall off Laikipia Rd Nanyuki | Mon-Fri: 7:30 am – 9:00 pm; Sat: 7:30 am – 9:00 pm; Sun: 10:00 am – 9:00 pm; Holidays: Closed |
| 74 | Orchards Communications Ltd | Gatundu at Happy supermarket building | Mon-Fri: 7:30 am – 9:00 pm; Sat: 8:00 am – 9:00 pm; Sun: 8:00 am – 9:00 pm; Holidays: Closed |
| 75 | Orchards Communications Ltd | Starlight studio Bldg Karatina | Mon-Fri: 7:30 am – 8:00 pm; Sat: 8:00 am – 8:00 pm; Sun: 8:00 am – 8:00 pm; Holidays: Closed |
| 76 | Pps Mobile Limited | KV trading Centre Kwa Vonza | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 77 | Quick Call Solutions | Kiserian near main market | Mon-Fri: 7:45 am – 7:30 pm; Sat: 7:45 am – 7:30 pm; Sun/Holidays: Closed |
| 78 | Quick Call Solutions | Palm shade bldg Mathigo rd Ruiru | Mon-Fri: 7:45 am – 7:30 pm; Sat: 7:45 am – 7:30 pm; Sun/Holidays: Closed |
| 79 | Ramoz Communications Ltd | Chwele next to KWFT along road | Mon-Fri: 8:00 am – 5:00 pm; Sat/Sun/Holidays: Closed |
| 80 | Ramoz Communications Ltd | Kisii Keroka sotik road Keroka | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 6:00 pm; Sun: 8:00 am – 6:00 pm; Holidays: Closed |
| 81 | Riyadh Communication Limited | Kaptembwa next to Check point hotel | Mon-Fri: 8:00 am – 7:00 pm; Sat: 8:00 am – 6:30 pm; Sun/Holidays: Closed |
| 82 | Robca Holdings | Mulot Sunset Building | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 83 | Robca Holdings Ltd | Mambo leo next to Lenny Petrol Station | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 84 | Robca Holdings Ltd | Robca Building Kipchamba street Bomet | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 85 | Ropem Telcom Ltd | Tumaini House moi avenue Nairobi | Mon-Fri: 8:30 am – 7:00 pm; Sat: 9:00 am – 7:00 pm; Sun/Holidays: Closed |
| 86 | Ropem Telcom Ltd | KTDA PLAZA Tom Mboya street Nairobi | Mon-Fri: 8:30 am – 7:00 pm; Sat: 9:00 am – 7:00 pm; Sun/Holidays: Closed |
| 87 | Safeways Express Limited | Safeways Express Homabay CBD | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:00 am – 12:00 pm; Sun/Holidays: Closed |
| 88 | Simba Telecom | Credit Traders Bldg Biashara street Voi | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 6:00 pm; Sun/Holidays: Closed |
| 89 | Simba Telecom | Simba Telecom Magunga | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 90 | Simba Telecom | Bus Stop Mbita near bridge | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 91 | Simba Telecom | Simba Telecom piki piki stage Homabay | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 92 | Simba Telecom | Simba Telecom Homabay Road Sori | Mon-Fri: 8:00 am – 5:00 pm; Sat: 9:00 am – 3:00 pm; Sun/Holidays: Closed |
| 93 | Simba Telecom | opp Khetias Euro next to Equity Bungoma | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 3:00 pm; Sun/Holidays: Closed |
| 94 | Simba Telecom | Jogolo Plaza market street Mariakani | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:30 am – 6:00 pm; Sun/Holidays: Closed |
| 95 | Simba Telecom | Corner House Kenyatta Street Eldoret | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:30 am – 3:00 pm; Sun/Holidays: Closed |
| 96 | Sims Limited | Himaki Fims Building-Arwos Road | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 97 | Singerpole Enterprises | Mbumbuni along Mbumbuni-Kithungo road | Mon-Fri: 8:00 am – 6:00 pm; Sat/Sun/Holidays: Closed |
| 98 | Smart Mobile Ltd | next to Elcowing Petrol Station, Kisii | Mon-Fri: 8:00 am – 6:30 pm; Sat: 8:00 am – 6:30 pm; Sun/Holidays: Closed |
| 99 | Smart Mobile Ltd | Rangwe Asumbi Road next to Jayjay | Mon-Fri: 8:00 am – 6:00 pm; Sat: Closed; Sun: 8:00 am – 6:00 pm; Holidays: Closed |
| 100 | Strategic Mobile Ltd | abibu Bldg Richland Street Watamu | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:30 am – 6:00 pm; Sun/Holidays: Closed |
| 101 | Sunderland Communication | Sunderland communication Lolgorian | Mon-Fri: 8:30 am – 5:30 pm; Sat: 8:30 am – 3:30 pm; Sun/Holidays: Closed |
| 102 | Superiorfone Communications | Wundanyi town centre next to stage | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:30 am – 6:00 pm; Sun/Holidays: Closed |
| 103 | Tanger Traders Ltd | Tanger Traders Mombasa rd Maungu | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:30 am – 6:00 pm; Sun/Holidays: Closed |
| 104 | Tarag Farmhouse Limited | near safaricom shop, Kakamega | Mon-Fri: 8:00 am – 5:00 pm; Sat: 9:00 am – 5:00 pm; Sun/Holidays: Closed |
| 105 | Telefonica Communications | Karumba Hse kenyatta Rd Muranga | Mon-Fri: 8:00 am – 6:30 pm; Sat: 8:00 am – 6:30 pm; Sun/Holidays: Closed |
| 106 | Telefonica Communications | Corner view Bldg Dagoretti Corner | Mon-Fri: 9:00 am – 5:30 pm; Sat: 9:00 am – 5:30 pm; Sun/Holidays: Closed |
| 107 | Telfon Services Limted | Tarino Building Kitengela | Mon-Fri: 7:00 am – 8:00 pm; Sat: 7:00 am – 8:00 pm; Sun: 8:00 am – 2:00 pm; Holidays: Closed |
| 108 | Telfon Services Limted | Mlolongo Capstation next to Shell | Mon-Fri: 7:30 am – 7:30 pm; Sat: 7:30 am – 7:30 pm; Sun: 7:30 am – 7:30 pm; Holidays: Closed |
| 109 | Telfon Services Limted | near Miriams Road Kitengela | Mon-Fri: 7:30 am – 7:30 pm; Sat: 7:30 am – 7:30 pm; Sun: 7:30 am – 7:30 pm; Holidays: Closed |
| 110 | Telfon Services Limted | Athi River Makadara, Green Mount Bldg | Mon-Fri: 7:00 am – 8:00 pm; Sat: 7:00 am – 8:00 pm; Sun: 8:00 am – 2:00 pm; Holidays: Closed |
| 111 | Top Ten Agencies Limited | Top Ten Agencies Chavakali | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 112 | Topcall Limited | Kangundo Road opposite matatu terminus | Mon-Fri: 7:30 am – 6:00 pm; Sat: 7:30 am – 6:00 pm; Sun/Holidays: Closed |
| 113 | Topcall Limited | Bissil Township opposite Church | Mon-Fri: 7:30 am – 5:50 pm; Sat: 7:30 am – 5:50 pm; Sun/Holidays: Closed |
| 114 | Topcall Limited | Topcall Mlolongo opposite Coop Bank | Mon-Fri: 7:30 am – 8:00 pm; Sat: 7:30 am – 8:00 pm; Sun: 11:00 am – 8:00 pm; Holidays: Closed |
| 115 | Topcall Limited | Kalawa opposite Open Market Marikiti | Mon-Fri: 7:30 am – 6:00 pm; Sat: 7:30 am – 6:00 pm; Sun/Holidays: Closed |
| 116 | Topcall Limited | Migwani opposite Open Air Market | Mon-Fri: 7:30 am – 5:30 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 117 | Touch Communication | Westlands Diamond Plaza | Mon-Fri: 7:30 am – 6:30 pm; Sat: 7:30 am – 6:00 pm; Sun/Holidays: Closed |
| 118 | Touch Communications Ltd | SFS Bldg Katani Rd Syokimau | Mon-Fri: 7:30 am – 6:30 pm; Sat: 7:30 am – 6:00 pm; Sun/Holidays: Closed |
| 119 | Trioluck Communications | Enterprise building KCB street Kajiado | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:00 am – 4:00 pm; Sun/Holidays: Closed |
| 120 | Triple X Communications | Spine Road Opp Naivas Kayole1 | Mon-Fri: 8:30 am – 5:30 pm; Sat: 8:30 am – 5:00 pm; Sun/Holidays: Closed |
| 121 | Wabcom Technologies | Nyahururu Rafiki Stage one | Mon-Fri: 8:00 am – 5:00 pm; Sat: 8:00 am – 12:00 pm; Sun/Holidays: Closed |
| 122 | Wataalamu Company | Agriculture House Harambee Ave Nairobi | Mon-Fri: 7:00 am – 7:00 pm; Sat: 8:00 am – 5:00 pm; Sun/Holidays: Closed |
| 123 | Wepag Africa Limited | Suguta House next to Transnational | Mon-Fri: 7:30 am – 6:00 pm; Sat: 8:00 am – 6:00 pm; Sun/Holidays: Closed |
| 124 | Wepag Africa Limited | Kapsowar main Street opp equity | Mon-Fri: 8:00 am – 6:00 pm; Sat: 8:00 am – 6:00 pm; Sun/Holidays: Closed |
| 125 | Zumtel Communications Ltd | main market Kebirigo | Mon-Fri: 8:00 am – 5:30 pm; Sat: 8:00 am – 5:30 pm; Sun/Holidays: Closed |
How to locate a Safaricom Shop in Kenya
The best way to locate a Safaricom shop near you in Kenya is to use the Official Safaricom Store Locator. All you need to do is visit the Safaricom website (safaricom.co.ke) and navigate to the store locator section.
Here you can enter your location, town, or county, and the tool will display the nearest shops, care desks, and outlets. The locator shows addresses, contact numbers, and sometimes operating hours.
Alternatively, you can use the MySafaricom App, available on the Google Play Store or Apple App Store, or do a simple Google Maps Search.
FAQs
Are Safaricom shops open on Sundays?
Most Safaricom retail shops and customer service centers are closed on Sundays. The standard operating hours are Monday to Friday, 8:00 AM to 5:00 PM, and Saturday, 8:00 AM to 1:00 PM.
What’s the difference between a Safaricom shop and a care desk?
Safaricom retail shops are standalone branded stores offering complete services, including device sales, technical support, and all customer services. Care desks are smaller service points located inside supermarkets and malls that handle basic services like SIM registration, M-Pesa transactions, and simple troubleshooting, but typically don’t sell devices or handle complex technical issues.
How do I find the nearest Safaricom shop to me?
Use the store locator on safaricom.co.ke, the MySafaricom app’s “Find a Shop” feature, search “Safaricom shop near me” on Google Maps, or call customer care at 200, 100, or +254 722 000 000 for directions to your nearest outlet.
Can I buy phones on installment at Safaricom shops?
Yes, Safaricom shops offer device financing through Lipa Mdogo Mdogo, allowing you to purchase smartphones, tablets, and routers on installment plans.
What are Safaricom shop operating hours?
Typical hours are Monday to Friday: 8:00 AM to 5:00 PM, Saturday: 8:00 AM to 1:00 PM or 4:00 PM (varies by location), and most are closed on Sundays.
How much is a neon phone in the Safaricom Shop?
They vary by model, with entry-level phones like the Neon Smarta 2 going for around KSh 2,999 – KSh 3,500 and slightly better models like the Neon Ray 2 at KSh 4,500 – KSh 5,000, while higher-end options such as the Neon Ultra can range from KSh 7,500 to over KSh 10,000.
