For many Kenyans today, a reliable, stable internet connection is essential for business success and making money online. In Kenya, we have many internet service providers, but Safaricom stands out as a market leader, controlling over 35.6% of the fixed internet market share as of August 2025. With the increased Internet competition in the market, especially from Elon Musk’s Company, Starlink, Safaricom has been forced to revise its Home Fibre Packages and introduce aggressive pricing strategies to maintain its competitive edge.
The new home fibre offering comes with revised pricing and enhanced packages that respond directly to competitive pressure. For example, the Diamond Package was previously 100 Mbps but now offers 500 Mbps at KES 12,499, representing a massive speed upgrade at the same price point. In addition, a new package has been introduced with speeds up to 1 gigabit, making Safaricom the first major telco in Kenya to offer such residential speeds. This article covers comprehensive details about the current pricing, features, and everything you need to know about Safaricom Home Fibre in 2026.
Whether you are a light internet user looking for an affordable connection or a power user who needs blazing-fast gigabit speeds, Safaricom Home Fibre has a package that meets your specific needs and budget. Read on for a full breakdown of every plan, pricing, Fair Usage Policy, and everything else you need to make an informed decision.
Current Home Fibre Packages and Pricing Structure
On September 23rd, 2024, Safaricom issued a press release citing new prices and enhanced speeds for its home packages. This strategic move allows Home Fibre users to benefit from significantly improved speeds and more competitive pricing factors, directly addressing market pressure from satellite internet providers like Starlink.
In addition, the telco provider has also introduced a new Safaricom Home fibre package dubbed Platinum. This new package offers a speed of 1000Mbps (1 Gigabit) and is priced at KES 20,000 monthly, making Safaricom the first major telco and ISP in Kenya to offer gigabit speeds for residential customers.
However, Safaricom has also been running promotional campaigns to attract new customers. The company launched a 25% discount on all packages except Platinum for new customers and those upgrading their existing plans starting August 2025. Safaricom periodically extends and reintroduces such promotions, so it is worth dialling *400# on your Safaricom line to check whether a current promotional offer is available to you.
To help you understand which package to choose based on your needs and budget, below is a comprehensive table of all the packages with both regular and promotional pricing:
| Package | Speed | Regular Price (KES/month) | Promo Price (KES/month) | Discount |
|---|---|---|---|---|
| Bronze | 15Mbps | 2,999 | 2,250 | 25% for new customers |
| Silver | 30Mbps | 4,100 | 3,075 | 25% for new customers |
| Gold | 80Mbps | 6,299 | 4,725 | 25% for new customers |
| Diamond | 500Mbps | 12,499 | 9,375 | 25% for new customers |
| Platinum | 1000Mbps | 20,000 | 20,000 | No current discount |
To activate the promotional discount, dial *400# on their Safaricom line and follow the prompts to apply for the discounted rates (for new customers). If you are an existing customer looking to upgrade, you can also access these promotional prices when moving to a higher-tier package.
Which Package Is Right for You?
Choosing the right Safaricom Home Fibre plan depends on the number of devices you connect simultaneously and the type of internet activity in your household. Here is a quick guide to help you decide:
- Bronze (15Mbps) — Best for a single user or a couple doing general browsing, social media scrolling, and standard-definition video streaming. It is the most affordable entry point at KES 2,999 per month.
- Silver (30Mbps) — Suitable for small families of two to three people who need smooth HD video streaming and moderate file downloads across a few devices at the same time.
- Gold (80Mbps) — A great choice for active households of three to five members who simultaneously stream 4K video, join video calls, and game online. This plan offers the best balance of speed and value.
- Diamond (500Mbps) — Designed for heavy users, content creators, and households with many connected devices. At 500Mbps, you can run multiple 4K streams, handle large cloud backups, and download large files simultaneously without any noticeable lag.
- Platinum (1000Mbps / 1 Gbps) — The flagship package for power users, home offices running multiple concurrent users, and tech-heavy households that demand the absolute fastest residential speeds available in Kenya.
What is the Fair Usage Policy of Safaricom?
Now, keep this in mind if you are going to subscribe to any home fibre packages: each home fibre package operates under a Fair Usage Policy (FUP). For those who don’t understand what this means, the home fibre packages have data allocation limits where each package provides unlimited internet access at full speed up to a specific threshold. Once you exhaust this allocation, your speed gets throttled to a reduced level for the remainder of your billing cycle.
This FUP system allows Safaricom to offer “unlimited” internet while managing network resources effectively. Understanding these limitations is crucial for choosing the right package for your household’s internet consumption patterns.
The Home Fibre packages have FUP limits as follows:
| Package | Full Speed | FUP Limit | Throttled Speed |
|---|---|---|---|
| Bronze | 15 Mbps | 15 TB | 2 Mbps |
| Silver | 30 Mbps | 15 TB | 4 Mbps |
| Gold | 80 Mbps | 15 TB | 8 Mbps |
| Diamond | 500 Mbps | 15 TB | 50 Mbps |
| Platinum | 1000 Mbps | 15 TB | 100 Mbps |
New Plans for Specific Audiences
The new Home fibre package lineup also includes specialized products that Safaricom has introduced to cater to the diverse needs and interests of various customer segments, recognizing that different households and businesses have unique connectivity requirements.
Family Share Plan
This plan specifically targets families with up to five members who want to consolidate their connectivity needs under one comprehensive package. It features mobile calls, data allowances, SMS capabilities, and home internet access all bundled together under a single monthly bill, eliminating the complexity of managing multiple separate accounts.
What makes the Family Share Plan particularly attractive is the potential savings opportunity. You can achieve up to a 20% discount on the Bronze plan when compared to purchasing Fibre and voice/data plans separately. This bundling approach not only provides cost savings but also simplifies billing management for busy families who want everything consolidated into one monthly payment.
Business Fibre Plans
Even though business connectivity solutions have existed previously, Safaricom has significantly enhanced its business fibre offerings for medium and large enterprises throughout 2025/2026. These plans recognize that businesses have different requirements than residential users, including dedicated customer support, service level agreements, and additional features like backup connectivity and professional email services.
The business speeds range from 15 Mbps entry-level solutions up to 1 Gbps enterprise-grade connections, with pricing and features structured as follows:
| Plan | Speed | Voice | Data | Notes |
|---|---|---|---|---|
| 15Mbps Shared Plan | 15 Mbps | 400-minute monthly voice plan | 5GB | Entry-level business solution |
| 50Mbps Shared Plan | 50 Mbps | Closed User Group voice plan for up to 3 users | 15GB | Small to medium business |
| 100Mbps Shared Plan | 100 Mbps | Closed User Group voice plan for up to 3 users | 15GB | Growing business needs |
| Dedicated Internet Plan | Up to 1 Gbps | None included | Varies by agreement | Enterprise-grade dedicated connectivity |
All shared business plans (15 Mbps, 50 Mbps, and 100 Mbps) include valuable additional benefits for new customers. These include a one-time offering of a 30GB mobile data bundle to help with immediate connectivity needs during setup, plus a free email domain and basic website hosting for the first year, providing essential digital presence tools for growing businesses.
Home Fibre Coverage Areas
As of 2026, Safaricom Home Fibre is available in major cities, including Nairobi, Mombasa, Kisumu, Nakuru, and Eldoret, and it is constantly expanding to uncovered areas. To check if you are covered or not, it’s as simple as outlined in the process below:
- Visit the website https://internet.safaricom.co.ke/
- On the Check Fibre Coverage section, fill out the form to see if you are covered
How To Apply for Home Fibre Connection
For those who are looking to get connected, Safaricom has streamlined the application process to make it as straightforward as possible. The entire process can be completed online, and the system automatically checks coverage availability for your specific location before proceeding with the application.
Here’s the detailed process you need to follow:
- Visit the official https://myaccount.safaricom.co.ke/
- Make sure that your Safaricom Data bundles are active on your Phone so that you are automatically connected
- Visit the Home Fibre section
- Choose the Package that you want to subscribe to
- Proceed and fill in the application form, which requires you to enter details such as your name, Phone number, and Hometown
- If your area is covered, Safaricom will reach out with further details for assistance.
How to Pay for Safaricom Home Fibre
Paying for your Safaricom Home Fibre monthly subscription is quick and convenient using M-Pesa. Safaricom has made the process straightforward to ensure your service remains active without interruption.
Here is how to pay using M-Pesa:
- Dial *400# on your Safaricom line
- Select “Home Fibre” from the service menu
- Select “Pay” and follow the on-screen prompts
- Confirm the transaction amount and wait for your M-Pesa confirmation SMS
You can also manage your Home Fibre account, monitor your current data usage, view billing history, and renew your package at any time by logging into the official Safaricom account portal at https://myaccount.safaricom.co.ke/. Having your account active online makes it easy to track your usage before hitting your FUP threshold.
Frequently Asked Questions
How much is Safaricom Home Fibre per month?
Safaricom Home Fibre monthly prices range from KES 2,999 for the Bronze (15Mbps) plan to KES 20,000 for the Platinum (1Gbps) plan. There are five packages in total — Bronze, Silver, Gold, Diamond, and Platinum — each designed for different household sizes and internet usage patterns. Safaricom also periodically offers promotional discounts of up to 25% for new customers, so dial *400# to check for any current deals.
Which Safaricom Home Fibre package is best for my household?
For a small household of one to two people with basic browsing and streaming needs, the Bronze or Silver plan is sufficient and affordable. For families of three to five members doing heavy streaming, video calls, and gaming simultaneously, the Gold or Diamond plan delivers the best balance of speed and value. The Platinum (1Gbps) plan is reserved for power users, home offices, and households with the highest bandwidth demands.
What happens when I exhaust my Safaricom Home Fibre FUP?
As of November 2025, Safaricom updated all Home Fibre packages to a uniform FUP limit of 15TB across every plan. Once you exceed this threshold, your speed is throttled for the remainder of your billing cycle — ranging from 2Mbps on Bronze all the way up to 100Mbps on Platinum. Your speed automatically resets to full speed at the start of your next billing cycle.
How do I pay for Safaricom Home Fibre using M-Pesa?
You can pay for Safaricom Home Fibre by dialling *400# on your Safaricom line and selecting the Home Fibre payment option from the menu. Follow the on-screen prompts to enter the payment amount and confirm the transaction. You will receive an M-Pesa confirmation SMS once the payment has been successfully processed.
