Airtel Kenya is the fastest-growing telecom operator in Kenya, with 24 Million Active SIM subscribers as of the time this article was written. And the best thing yet is that Airtel is quickly exploring the internet space with plans to launch a home fibre service to rival popular Internet service providers, including Safaricom Home Fibre, Zuku, and many more. Still, Airtel Kenya has taken the internet space in Kenya by storm through the aggressive launch of various WiFi router packages and even the expansion of 5G network coverage in multiple counties.
By the way, Airtel Kenya’s network infrastructure spans over 3,200 sites, covering an impressive 89% of the country across all 47 counties. Airtel has specialised in offering 5G home routers and highly portable pocket Wi-Fi solutions, making high-speed internet more affordable for anyone. Therefore, if you are looking to buy these gadgets, understanding their prices and the Internet packages offered is essential to ensuring that you get the best value for your money.
Airtel 5G Router And Packages
As of 2026, Airtel has increased its 5G coverage nationwide, covering up to 39 counties and 285 wards. There are over 690 operational 5G sites, and plans are to add 1,000 more before 2026. Therefore, if you are looking for the best router Airtel offers, the 5G models stand out because they offer higher speeds than 4G, especially in regions where 5G signals are strong.
Important Note on Pricing:
While Airtel Kenya initially charged for its 5G hardware, the 5G Smartbox/Smart Connect router is now provided free of charge, with customers only paying a one‑time connection fee of KSh 1,000 and then subscribing to an unlimited home plan, such as 15 Mbps at KSh 1,999 or 30 Mbps at KSh 2,999 per month.
Below is the Airtel 5G router currently on offer:
More Read
Airtel 5G Smart Connect – Outdoor Unit
Who Should Choose This: Ideal for users in areas with weak indoor 5G signal who need reliable outdoor reception, or those setting up internet for large compounds or businesses requiring extended coverage.
As its name suggests, the Airtel 5G Smart Connect is designed explicitly for outdoor use but also works well indoors thanks to its high-gain antenna, which delivers a strong, consistent signal, improving network reception inside buildings. Since it’s specifically designed for outdoor units, it also features a Weather-Resistant Design, making it suitable for reliable performance in all weather conditions. It supports multiple devices and 5G networks, allowing you to access internet connections where 5G is available. The device is available free of charge, but you will be required to pay a connection fee of KSh 1,000 on top of your Monthly subscription packages, which are as follows:
| Bundle Name | Speed | Validity | Price (KES) |
|---|---|---|---|
| 5G 15Mbps _ 30 days | 15 Mbps | 30 days | 1,999 |
| 5G 30Mbps _ 30 days | 30 Mbps | 30 days | 2,999 |
Airtel 4G WiFi Routers
While 5G is the next-generation network Kenya is shifting towards, 4G remains the most widely used network, with extensive nationwide coverage, especially in areas where 5G is not yet available. Airtel supports two main types of 4G devices as follows:
Airtel 4G Pocket WiFi
The 4G pocket Wi-Fi is designed for users who need reliable internet on the move. It is priced at KSh 3,000 and comes with 5GB of free data once you buy it. Its pocket-friendly design makes it stand out and fits easily in a bag or pocket, making it perfect for travel, work, or study anywhere. It also features up to 6 hours of battery life and supports 10 simultaneous WiFi connections.
It also offers several data plans ranging from as low as Ksh 250 to Ksh 2,500 with various data tiers as indicated in the table below:
| Plan | Data / Daily Allocation | Validity | Price (KES) |
|---|---|---|---|
| 4G Pocket WiFi – 3GB | 3 GB | 7 Days | 250 |
| Bazuu 7.5GB (250MB/day) | 250 MB / day | 30 Days | 500 |
| 4G Pocket WiFi – 7.5GB | 7.5 GB | 30 Days | 500 |
| Bazuu 30GB (1GB/day) | 1 GB / day | 30 Days | 1,000 |
| 4G Pocket WiFi – 30GB | 30 GB | 30 Days | 1,000 |
| 4G Pocket WiFi – 60GB | 60 GB | 30 Days | 1,500 |
| Bazuu 90GB (3GB/day) | 3 GB / day | 30 Days | 2,000 |
| 4G Pocket WiFi – 120GB | 120 GB | 30 Days | 2,500 |
Airtel 4G Smart Connect
This is the premium 4G option, specifically tailored for homes and small offices seeking fast, stable 4G internet. It is priced at KSh 4,500 and offers various data packages with speeds up to 10Mbps, ensuring continuous browsing and streaming for multiple users. Its best features include an extended WiFi range and support for up to 32 simultaneous device connections. It also supports Ethernet LAN ports, providing wired connectivity for desktops or other devices that need stable, high-speed access. Its battery offers up to 4 hours of backup power, suitable for short power interruptions or portable use.
Its data plans are as follows:
| Plan | Data / Daily Allocation | Validity | Price (KES) |
|---|---|---|---|
| 4G SmartBox – 40GB | 40 GB | 30 Days | 2,000 |
| Bazuu 90GB (3GB/day) | 3 GB / day | 30 Days | 2,000 |
| 4G SmartBox – 70GB | 70 GB | 30 Days | 3,000 |
| 4G SmartBox – 100GB | 100 GB | 30 Days | 4,000 |
Airtel vs Safaricom: Which 5G Router is Better?
Airtel Kenya’s 5G routers offer competitive pricing and packages compared to Safaricom, making them a strong alternative for high-speed internet. Airtel’s 5G Smart Connect routers are priced at KSh 2,999, with installation at KSh 1,000, while Safaricom’s 5G WiFi router is available at a similar price but often comes with higher entry-level packages. For example, Airtel’s 15Mbps plan starts at KSh 1,999 for 30 days, undercutting Safaricom’s equivalent 15Mbps at KSh 2,999.
In terms of coverage, Airtel boasts 690+ 5G sites across 39 counties, focusing on affordability and portability, whereas Safaricom emphasizes entertainment features and supports up to 32 devices like Airtel. Speed comparisons show Airtel’s ultra bundles providing up to 30Mbps for KSh 2,999, while Safaricom offers up to 250Mbps but at a premium KSh 10,000. If you prioritize value and mobility, Airtel edges out with lower costs and flexible plans, but Safaricom may suit heavy users needing ultra-high speeds. Check coverage in your area before choosing.
How To Install And Manage Your Router
If you cannot personally purchase your Airtel Router at any Airtel Shop nationwide, you can still buy any of the Airtel routers we discussed above online and have it delivered to your nearest location. All you need to do is visit the page https://www.airtelkenya.com/broadband-discover-new, where you will see the various types of Airtel routers listed. Here you can navigate to the one you have settled on and click the “Buy now” button to complete your purchase. Here, make sure that you fill in the following details: Full Name, Phone Number, Building Name, Street Address, Select region ( Area of Coverage) + Nearest Landmark, and Email ID. When done, click on Submit
If everything goes well, Airtel customer care representatives will contact you within 24-48 hours for assistance with installation. It is recommended that you also have your original identification document ready for SIM registration, as all routers require it for data purchases and account verification. I recommend going with the official installation, which costs KSh 1,000. The main benefit is that this fee covers optimal router placement for best signal reception, initial configuration, WiFi network setup with secure passwords, and basic troubleshooting training.
If you need to manage your routers personally, you must register on a separate portal using the link https://www.airtelkenya.com/broadband/#/user/register. Here, make sure you provide your Wi-Fi mobile number and your primary mobile number linked to your account first, then verify your account to proceed. Once inside, you can manage your router, including making data purchases, scheduling reminders before your plan expires, checking data usage, and monitoring connected devices.
To recharge your Airtel Pocket WiFi or other routers, you can use several easy methods. Dial *100# from your Airtel line and follow the prompts to buy bundles using airtime or Airtel Money. Alternatively, use the My Airtel app to select and pay for plans via M-PESA or card. For M-PESA, go to Lipa na M-PESA, PayBill 220220, enter your Airtel number as account, amount, and confirm. Scratch cards are also available for top-ups at shops.
Airtel contacts
If you need help with any issues you are facing, you can reach out to Airtel Kenya for assistance by visiting the page:
| No. | Category | Contact Details |
|---|---|---|
| 1 | Customer Care (Toll-Free) | Dial 100 from Airtel line |
| 2 | Customer Care (Other Networks) | 0733 100 100 / +254 733 100 100 |
| 3 | Postpaid Support | Dial 200 |
| 4 | Home Broadband Support | Dial 400 |
| 5 | Official Outbound Call Line | 0733 100 000 |
| 6 | Airtel Money Support | Dial 100 → select Money option, or call 0733 100 100 |
| 7 | WhatsApp Support | +254 100 301 301 |
| 8 | Email – General Inquiries | customerservice@ke.airtel.com / customercare@ke.airtel.com |
FAQS
How much does an Airtel 5G Outdoor Unit & router cost?
They are free; however, there is a one-time connection fee of KSh 1000, and subscription packages start at KSh 1,999 for 15 Mbps and KSh 2,999 for 30 Mbps.
Which Airtel WiFi plan is best?
The best Airtel WiFi plan depends on your needs—if you’re a heavy user, go for the 5G 30 Mbps plan at KSh 2,999 for 30 days. For portability, the 4G Pocket WiFi bundles, like the 30GB bundle at KSh 1,000, suit on-the-go access. Consider your location’s coverage and device count for the optimal choice.
How do I recharge my Airtel Pocket WiFi?
Recharge via *100# for bundles, the My Airtel app, or M-PESA PayBill 220220 with your Airtel number as the account number. Options range from daily to monthly plans, ensuring quick top-ups for uninterrupted connectivity on your portable device.
