For most students pursuing higher education at various institutions in Kenya, whether at university or college, the Higher Education Loans Board (HELB) has become a tool that complements academic success. The best part of HELB is that it offers loans and scholarships to undergraduate and graduate students. With over 1.2 million beneficiaries relying on its services annually, accurate HELB contact information is critical for timely loan applications, repayments, and the resolution of queries.
From time to time, HELB updates its contact information and even opens new offices nationwide to bring its services closer to beneficiaries across all Universities and colleges in the 47 counties of Kenya. So, what are the 2026 HELB Contacts and offices in Kenya?
HELB’s OfficialContact Channels in 2026
If you plan to contact HELB, you need to know which department to contact, as each handles different queries. Below are the official HELB contacts you can reach:
Head Office
The Head Office is the country’s headquarters, and HELB coordinates all its services. You can access it by using the details provided below:
| Detail | Information |
|---|---|
| Location | Anniversary Towers, 19th Floor |
| Postal Address | P.O Box 69489-00400 |
| City | Nairobi, Kenya |
Student Service Centre
This center is tailored for students who have applied for a HELB loan and want to check the status of their disbursement. Below is the office address:
| Detail | Information |
|---|---|
| Location | Mezzanine One (M1) Floor, Anniversary Towers |
| Operating Hours | 8:00 am – 5:00 pm |
| Service Offered | Loan Disbursement Enquiries |
Customer Experience Centre
For general inquiries with any HELB services, and you need to make your physical visit to HELB anniversary towers between 8:00 am and 5:00 pm from Monday to Friday
| Detail | Information |
|---|---|
| Location | Ground Floor, Anniversary Towers |
| Operating Hours | 8:00 am – 5:00 pm |
| Service Offered | 8:00 am – 5:00pm |
Contact Centre
While you can personally visit HELB for physical inquiries, they also have phone numbers and an email address you can use to contact them from any part of Kenya with any issue you have in mind. Their contacts are as follows:
| Detail | Information |
|---|---|
| Phone | 0711052000 |
| contactcentre@helb.co.ke | |
| Operating Hours | 8:00 am – 5:00pm |
Where Are HELB’s Regional Offices Located?
HELB has cemented its nationwide presence by establishing offices in all 47 counties of Kenya. Additionally, their services are offered at multiple Select Huduma offices, making it easier for anyone to get the assistance they need without visiting the HELB anniversary towers in Nairobi.
HELB has 28 county offices that provide localized support for specific needs:
- Nairobi-GPO,
- Machakos
- Mombasa
- Nakuru
- Eldoret
- Nakuru
- Kisumu
- Kakamega
- Kisii
- Nyeri
- Embu
- Kitui
- Bungoma
- Lodwar
- Meru
- Thika
- Kitale
- Kericho
- Nandi
- Murang’a
- Garissa
- Narok
- Migori
- Chuka
- Kilifi
- Taita Taveta
- West Pokot,
- Bomet
Additionally, for select services, you can also get assisted on Huduma centers for HELB located in the following regions only:
- City Square
- Makadara
- Kibera
- Eastleigh
- Baringo
- Tana River
- Busia
- Elgeyo Marakwet
- Homa Bay
- Isiolo
- Kajiado,
- Vihiga
- Kirinyaga
- Kwale
- Laikipia
- Lamu
- Mandera
- Wajir
- Marsabit
- Nyamira
- Nyandarua
- Samburu
- Siaya
HELB Products And Online Services
The Higher Education and Loans Board offers many services at your fingertips. The HELB products are split into three categories, with the first being HELB loans, intended for students joining higher institutions of learning immediately after completing secondary education. The HELB loans comprise Jielimishe Loans for employed or salaried students across the diploma, Bachelor’s, Master’s, and even PHD. There are also the Undergraduate loans for University students and TVET loans for students in tertiary institutions. If you are looking to apply for any of these loans, I have covered the detailed process in this guide.
Another HELB product is the HELB scholarships, which are awarded only to postgraduate students in the Master’s program, with a maximum of Ksh 200,000, and to PhD students, up to Ksh 450,000. Lastly, HELB also offers Partner funds, which are only awarded to needy students at selected institutions across the country, and they are as follows:
- Kenya Institute of Professional Studies Training Revolving Fund
- Kenya Institute of Mass Communication (KIMC) Training Revolving Fund
- Beacon of Hope Training Revolving Scheme
- Catherine McAuley Nursing School Loan Application
- Water, Sanitation & Irrigation Training Revolving Scheme
- KASNEB Foundation Scheme
- Advocates Benevolent Association Fund ABA
- Kenya School Of Law Tuition Loan
- Maritime Education and Training Scheme (METS)
- Kenya School of Integrated Medicine (KISM)
- Community Health Promotion Fund
- Bar Examination Loan (BEL)
- Eastlands College Of Technology Fund
- Digital Divide Data(DDD) Staff Education Fund
- AIC Kijabe Hospital Fund
- Civil Servants Training Revolving Fund(TRF)
- HELB Afya Elimu Fund
The best part about HELB is that you don’t need to visit any of its offices or headquarters in Nairobi to access any listed services. The Loans Board has made it easier for anyone to access all it offers through its various online services portal, including the HELB student portal, which is explicitly for new loan applications and subsequent applications for continuing students. Check this guide to register on the portal and apply for loans. Other Online portals offered by HELB include the Institution portal, Employer portal, and DEBT collectors portal.
Questions And Answers
How can I contact HELB customer care?
Use the email contactcentre@helb.co.ke or call 0711052000.
How to access HELB via phone?
Follow the steps below:
- Dial *642#
- Register and choose a PIN that you will remember.
- Dial *642# to log in and select withdraw funds.
- Choose the upkeep option and indicate the amount you want to withdraw.
- Enter your MPESA PIN to complete the transaction.
What is the M-Pesa number for HELB?
*642#
